Bestellen & Verzenden

What are the shipping costs? +

We only deliver within the Netherlands, with PostNL. Up to €100 you pay €8,95, from €100 to €200 you pay €4,95 and from €200 we ship for free. This rate applies to every order, with or without alcohol.

When will my order be shipped? +

If you order on a weekday (Monday to Friday) before 3:00 PM, your package will be shipped the same day. Around holidays, delivery may take longer due to high demand, so please order in time.

What is the delivery time? +

PostNL usually delivers within 1 to 2 working days after shipment. Around holidays, it may take a little longer due to high demand.

Do you also deliver outside the Netherlands? +

No, Mood4Whisky only delivers within the Netherlands. Do you live abroad? You can order whisky glasses, decanters, and accessories (non-alcoholic) throughout Europe at our sister store Mood Company.

Why do I need to be home when I order whisky? +

We only sell alcohol to those aged 18 and over. If your order contains alcohol, PostNL will check your age upon delivery. The recipient must present a valid form of identification, and the package will not be delivered to neighbors. So make sure you are at home. If you are not, follow the instructions from PostNL.

How can I track my order? +

As soon as your order has been shipped, you will receive a track & trace code via email. With this, you can track your package to your door.

How are fragile products packaged? +

We ship a lot of glassware and bottles and regularly receive compliments about our packaging. We pack with extra care and use sturdy, high-quality shipping boxes.

Can I have my order delivered as a gift? +

Yes. Enter a different delivery address during checkout, and we will deliver your order directly to the recipient.

Can I still change my order? +

Please contact us as soon as possible at edwin@moodcompany.nl of 0591-212177. If your order has not yet been processed, we would be happy to see what can still be done.

What if my package is not delivered or picked up? +

If a shipment is returned because the delivery was refused, the package could not be delivered after multiple attempts, it was not picked up (on time), or because no one could identify themselves as 18 or older, we will charge €12,95 return costs. We will deduct that amount from your refund. If the error is on our part, the costs will of course be on us.

Producten & Advies

Do you only sell whisky? +

No. In addition to whisky, you will also find whisky glasses, decanters, tasting sets, accessories, gift items, and everything that belongs to a complete whisky experience.

How do you select the assortment? +

We carefully select our products based on quality, craftsmanship, and user experience. Only products that we are personally enthusiastic about are included in our collection.

I just started with whisky. What is the best way to begin? +

We are happy to assist you. Whether you are looking for an accessible glass, a beautiful gift, or your first bottle of whisky, we will advise you based on your taste and preferences.

Are your products original? +

Yes. We exclusively work with original products from reliable brands and suppliers.

What does Whisky Ambassador mean? +

This means that we are officially certified and possess extensive knowledge of whisky, distilleries, and tasting techniques.

Can you help with choosing a gift? +

Absolutely. Whether you are looking for something for a beginner whisky drinker or an experienced enthusiast, we are happy to assist you. Call or message 0591-212177 or email edwin@moodcompany.nl.

Are all products available for immediate delivery from stock? +

A large part of our assortment is available for immediate delivery from our own stock. For each product, you can see the current availability.

How do I maintain my whisky glass? +

Wash your glass by hand in warm water, using your hands or a soft sponge (no scouring pad) and, if necessary, a mild dish soap. Avoid sudden temperature changes and excessive pressure. Let it dry upside down on kitchen paper or a soft cloth and then gently polish it with a microfiber cloth. Do not store glasses on their rim unless they are resting on a soft cloth.

Retourneren & Service

How much time do I have to return? +

You can cancel your order within 14 days of receipt without giving any reason. After that, you have another 14 days to return the product: undamaged, in the original packaging, and with intact price and information labels.

Which products can I not return? +

Opened bottles of alcohol, personalized products such as engraved glasses, serving boards or gift boxes, hygiene products, and food products (in connection with food safety).

Can I return whisky or other alcohol? +

Only unopened bottles with an intact seal can be returned within the reflection period. Opened bottles or bottles with a broken seal cannot be returned.

What does returning cost? +

If you let us take care of the return label, it will cost €12,95. We will deduct that from your refund, so you don't have to pay anything upfront. You may also return the package yourself at your own expense.

How do I report a return? +

Use the form Withdraw Agreement (you do not need to log in), email to info@moodcompany.nl, or use Self Returns and/or Cancellations in your customer account. If you choose our return label, you will receive it by email (also check your spam).

To which address do I send my return myself? +

Mood Company BV, o.v.v. Returns, Malachietdreef 49, 7828 CM Emmen, Netherlands.

When will I get my money back? +

Within 14 days of notifying us of your return, provided we have received the product in good condition. You will receive the order amount including the original shipping costs back. If you have used our return label, we will deduct €12,95 from that.

My order arrived damaged. What now? +

That is certainly not the intention. Please contact us as soon as possible and, if possible, include photos of the damage. We will immediately look for a suitable solution.

How do I contact customer service? +

Call or message 0591-212177, or email to edwin@moodcompany.nl. Al you can find our details on the page Contact and Company Information.

I have a complaint. How do I address that? +

Let us know first via edwin@moodcompany.nl, and we will look for a solution together. If that does not work, you can have your complaint mediated free of charge through WebwinkelKeur. Read more in our complaints procedure.

What payment methods do you accept? +

You can pay securely using iDEAL, Bancontact, and credit card, among others. All available payment methods will be displayed during checkout.

Is online ordering safe? +

Yes. Our webshop uses a secure SSL connection and we handle your data carefully. You can read how we do this in our privacy policy.

Can I also order for business? +

Yes. Our terms of sale for businesses. For a business order or quote, please contact us at edwin@moodcompany.nl.