Privacy Policy (Data Protection Statement)

Privacy Policy (Data Protection Declaration) Mood Company B.V. (Mood4Whisky is a brand of Mood Company B.V. )

https://moodcompany.nl/

About our privacy policy
Mood Company BV values your privacy highly. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Mood Company BV. The effective date for the validity of these terms is 13/06/2022; with the publication of a new version, the validity of all previous versions ceases. This privacy policy describes what data about you is collected by us, how this data is used, and with whom and under what conditions this data may be shared with third parties.We also explain to you how we store your data and how we protect your data against misuse and what rights you have regarding the personal data you have provided to us.

If you have questions about our privacy policy, you can contact our privacy officer, and you will find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we (let) store it, what security techniques we use, and who has access to the data.

Webshop software
Shopify
Our webshop is developed with software from Shopify. Personal data that you provide to us for our services is shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose.Shopify is obligated to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card information. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own organization to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

Web hosting

x interactive and Mijn Domein.

We obtain web hosting and email services from x-interactive and Mijn Domein.x-interactive and Mijn Domein process personal data on our behalf and do not use your data for their own purposes. However, this party may collect metadata about the use of the services. These are not personal data. x-interactive and Mijn Domein have taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. x-interactive and Mijn Domein is obliged to confidentiality under the agreement.

Email and mailing lists

MailChimp and Omnisend

We send our email newsletters using MailChimp and Omnisend. MailChimp and Omnisend will never use your name and email address for their own purposes. At the bottom of each email that is automatically sent via our website, you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is securely stored by MailChimp and Omnisend.MailChimp and Omnisend use cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp and Omnisend reserve the right to use your data to further improve the service and, in this context, share information with third parties.

x interactive and Mijn Domein

We use the services of x-interactive and Mijn Domein for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. x-interactive and Mijn Domein do not have access to our inbox, and we treat all our email traffic confidentially.

payment processors

Shopify payments

For processing (part of) the payments in our web store, we use the platform of Shopify payments.Shopify Payments processes your name, address, and residence information as well as your payment details such as your bank account or credit card number. Shopify Payments has taken appropriate technical and organizational measures to protect your personal data. Shopify Payments reserves the right to use your data to further improve the service and, in this context, share (anonymized) data with third parties. In the case of a request for a deferred payment (credit facility), Shopify Payments shares personal data and information about your financial position with credit assessors. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the service of Shopify Payments for which they engage third parties. Shopify Payments does not retain your data longer than permitted by legal terms.

Reviews

WebwinkelKeur

We collect reviews through the WebwinkelKeur platform. When you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given permission to WebwinkelKeur. All the aforementioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL and My Parcel

If you place an order with us, it is our responsibility to have your package delivered to you. To carry out the deliveries, we use the services of PostNL and My Parcel. It is necessary for us to share your name, address, and residence details with PostNL and My Parcel. PostNL and My Parcel use this information solely for the purpose of executing the agreement. In the event that PostNL and My Parcel engage subcontractors, PostNL and My Parcel will also make your data available to these parties.

Billing and accounting

JB administration

For maintaining our administration and accounting, we use the services of JB administration. We share your name, address, and residence details, as well as information regarding your order. This data is used for administering sales invoices. Your personal data is transmitted and stored securely. JB administration is obligated to confidentiality and will treat your data confidentially. JB administration does not use your personal data for any purposes other than those described above.

External sales channels

Bol.com

We sell (part of) our items through the platform of Bol.com. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this data to process your order.We handle your data confidentially and have implemented appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing
General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will explicitly ask for your consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation with fiscal and criminal investigations
In some cases, Mood Company BV may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such cases, we are compelled to share your data, but we will resist this within the limits that the law allows us.

Retention periods
We retain your data as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret it as a request for erasure.Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data for as long as the applicable period lasts. However, employees no longer have access to your client profile and documents that we have created in response to your assignment.

Your rights
Under the applicable Dutch and European legislation, you as the data subject have certain rights regarding the personal data processed by or on behalf of us. We will explain below what these rights are and how you can invoke them. To prevent misuse, we will generally send copies and duplicates of your data only to the email address we already have on file. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity.We maintain a record of processed requests; in the case of a forget request, we administer anonymized data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access
You always have the right to view the data that we (have) process and that relate to you or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days.If your request is granted, we will send you a copy of all data to the email address we have on file, along with an overview of the processors that hold this data, indicating the category under which we have stored this data.

Right to rectification
You always have the right to have the data that we (have) processed and that relate to you or can be traced back to you, adjusted. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data has been adjusted.

Right to restriction of processing
You always have the right to restrict the data that we (have) processed and that relate to you or can be traced back to you.You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data that we (have) processed and that relate to you or can be traced back to you, carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or excerpts of all data about you that we have processed or that have been processed on behalf of other processors or third parties.In all likelihood, we will not be able to continue the service in such a case, as the secure connection of databases can no longer be guaranteed.

Right of objection and other rights
You have the right, in certain cases, to object to the processing of your personal data by or on behalf of Mood Company BV. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is justified, we will make copies and/or excerpts of data that we (have) process(ed) available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer.

Cookies
Google Analytics
Cookies are placed on our website by the American company Google, as part of the "Analytics" service. We use this service to track and report on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information, among other things, for offering targeted advertisements (Google Ads) and other Google services and products.

Third-party cookies
If third-party software solution providers use cookies, this is mentioned in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will inform you by email.

Contact details Mood Company BV
Brinkenhalte 20

7812 HX Emmen

Netherlands

T 0591-212177

E edwin@moodcompany.nl

Contact person for privacy matters
Edwin Melinga